Privacy Policy

Last updated: 2 July 2026

Privacy Policy

Memberlytics Limited ("Memberlytics", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website at https://www.memberlytics.co.uk, contact us, or use our services.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy legislation.

1. Who We Are

Memberlytics provides data auditing, analytics, reporting and consultancy services for membership organisations.

Data Controller

Memberlytics Limited

Website: https://www.memberlytics.co.uk

Email: hello@memberlytics.co.uk

If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.

2. What Information We Collect

Depending on how you interact with us, we may collect:

Information you provide

This may include:

  • Name

  • Organisation

  • Job title

  • Email address

  • Telephone number

  • Information submitted through contact forms

  • Information provided during enquiries or consultations

  • Any other information you choose to share with us

Information collected automatically

When you use our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Date and time of visits

  • Referral source

  • Website usage statistics

  • Cookie identifiers

3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries

  • Provide our services

  • Arrange meetings or consultations

  • Deliver requested information

  • Improve our website and services

  • Monitor website performance

  • Maintain website security

  • Meet our legal obligations

  • Prevent fraud or misuse

We will only process your information where we have a lawful basis to do so.

4. Our Lawful Bases for Processing

Depending on the circumstances, we rely on one or more of the following lawful bases:

  • Consent

  • Performance of a contract

  • Legitimate interests

  • Compliance with legal obligations

Where we rely on consent, you may withdraw that consent at any time.

5. Marketing Communications

We may occasionally contact you with information about our services, insights, or industry updates where permitted by law.

You can opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in emails

  • Contacting us directly

We will never sell your personal information to third parties.

6. Cookies

Our website uses cookies and similar technologies to improve functionality, understand website usage, and enhance your experience.

Cookies may include:

  • Essential cookies

  • Performance and analytics cookies

  • Functional cookies

Where required by law, we will ask for your consent before placing non-essential cookies.

You can control cookies through your browser settings.

7. Analytics

We may use website analytics services to understand how visitors use our website.

These services may collect information including:

  • Pages viewed

  • Session duration

  • Device information

  • Approximate location

  • Traffic sources

Analytics data is used only to improve our website and services.

8. How We Store Your Information

We take appropriate technical and organisational measures to protect your information, including:

  • Secure cloud storage

  • Encryption where appropriate

  • Access controls

  • Password protection

  • Regular security updates

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Sharing Your Information

We may share personal information with trusted service providers who assist us in operating our business, such as:

  • Website hosting providers

  • Email service providers

  • Cloud storage providers

  • IT support providers

  • Professional advisers

These providers are required to keep your information secure and confidential.

We may also disclose information where required by law.

10. International Transfers

Some of our service providers may process personal data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place, such as:

  • UK International Data Transfer Agreements (IDTAs)

  • UK Addendum to the EU Standard Contractual Clauses

  • Other legally recognised safeguards

11. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent where applicable

  • Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, please contact us using the details provided above.

12. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to read their privacy policies before providing personal information.

13. Children's Privacy

Our services are intended for businesses and organisations.

We do not knowingly collect personal information from children under the age of 13.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, our services, or our business practices.

The latest version will always be published on this page together with the date of the latest revision.

15. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

Memberlytics Limited

Email: contact@memberlytics.co.uk

Website: https://www.memberlytics.co.uk